• Your purchase will initiate a reservation process. We will confirm with you via email within one to two business days. The cancellation fee will take into effect once you submit your reservation. If your purchase can not be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer to fully evaluate the cancellation policy and also consider purchasing a Travel Insurance policy. Please review our Travel Insurance Packages.
• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure shall not be refunded.
7 Days Prior to Departure Date
8-14 Days Prior to Departure Date
15-29 Days Prior to Departure Date
30 or More Days Prior to Departure Date
100% of Reservation Cost
50% of Reservation Cost
25% of Reservation Cost
10% of Reservation Cost
• The Cancellation Fees listed here will apply to all reservations, unless the tour booked has specific rates or fees listed under "Special Notes".
• No refund shall be given for any portions of the tour unused by the customer after departure of the tour regardless of any possible reasons.
• For tours that include airfare, airfare is completely non-refundable.
• Hotel extension is non-refundable once it is confirmed.
• We do not accept changing tour departure date if departing within 7 days.
• All cancellations must be made directly with FindMeetGo, not with providers.
• Some tours may require a minimum number of people to operate. The affected customer will be fully refunded or may choose a similar tour product as a substitute. However, please keep in mind that should this happen, it would be under very special and rare circumstances, because we will try our best to accommodate our customers travel needs.
• All refunds for reservations paid by Wire Transfer, Cash Deposit, Money Order/Traveler's Check/Cashier's Check will refunded in the method of PayPal or Check.
• We will process your cancellation/refund request within 1-7 business days. Please note that we will NOT acknowledge voice mail or email cancellation.
Cancellation must be made in writing by fax or by mail or by sending scanned/digital Cancellation Request Form with signature.
Attention: Cancellation and Refund
24 West Saint Joseph St,
Arcadia, CA 91007
Phone: 1-866-933-7368 (US&Canada), 1-626-389-8668 (International)
Download Cancellation Request Form here. We need to know exactly why you are requesting a cancellation and if you are able to receive a credit. Please provide us all the details needed in order to assist in the evaluation of your request.
For any* changes (date**, departure location, tour**, etc.) made on a reservation after a confirmation e-mail has been sent out, the reservation is subject to a $30 amendment fee per change.
*The amendment fees will apply to all reservations, unless the tour booked has specific terms, fees and conditions listed under "Special Notes".
**Cancellation Fees will apply to any reservation with a travel date within 7 days.
If you would like to add an additional passenger onto a reservation after it has been confirmed, we will only charge the difference in rates for the added passenger. Should the additional passenger be added onto a confirmed reservation that has a Buy 2 Get 1 Free promotion, and the added passenger is free, the $30 amendment fee will be charged.
Once the added passenger has been confirmed, the reservation cannot be changed or removed without a Cancellation Fee. To cancel a customer from a reservation, the regular cancellation policy will apply.